How do I return an item?
We want you to love what you ordered, but if something isn't right, let us know. We'll give you a refund or send you another color, a new size, or an entirely different style. Easy returns and exchanges by mail
Follow these simple steps to return your purchase by mail:
- Email firstname.lastname@example.org and we’ll email you a link to print a USPS postage paid return label.
- On your packing slip, circle the item(s) that you're returning and note the quantity and reason(s) for the return.
- Pack your return securely, in the original package if possible, and include your completed invoice.
- Print out the pre-paid USPS return shipping label that was emailed to you.
- Affix your USPS return shipping label to the packaging. Make sure no other tracking labels are shown.
- Take the package to your nearest USPS drop-off location.
When you mail your purchase back to us using the pre-paid USPS shipping label, we'll deduct a flat fee of $7.00 from your order refund for return postage. Please send all returns to the following address:
Please send all returns to the following address:
Moxie Cycling Co.
5941 Gettysburg Ave N
New Hope, MN 55428
Returns & exchange process valid for orders from US Territories and APO / FPO. There are no returns or exchanges on final sale merchandise.